Refund Policy

Refund Policy

Refund Policy

We aim for transparent billing across chat, call, reports, AstroMall products, and puja bookings.

Consultation Refunds

If a session drops due to platform error, raise a ticket within 24 hours with your session ID. Verified cases receive wallet credit.

Product Returns

Energised gemstones and rudraksha may be returned within 7 days if the seal is intact and lab certificate is unused.

Puja Bookings

Cancellations made 48 hours before the scheduled sankalp are eligible for full wallet refund minus payment gateway charges.

Processing Time

Approved refunds are credited to your Lagna Chakra wallet within 5–7 business days.