We aim for transparent billing across chat, call, reports, AstroMall products, and puja bookings.
If a session drops due to platform error, raise a ticket within 24 hours with your session ID. Verified cases receive wallet credit.
Energised gemstones and rudraksha may be returned within 7 days if the seal is intact and lab certificate is unused.
Cancellations made 48 hours before the scheduled sankalp are eligible for full wallet refund minus payment gateway charges.
Approved refunds are credited to your Lagna Chakra wallet within 5–7 business days.